T HE W HITE H OUSE E QUITY A CTION P LAN P ROGRESS R EPORT
engagement, enrollment, advocacy, and access programs for minority and historically
underserved veterans.
• The Department of Veterans Affairs provided $718,000 to 20 medical centers to
implement and/or advance equity, quality improvement, and performance monitoring
projects and initiatives. These efforts focus on a range of health equity-related topics
including diabetes, hyperlipidemia, and hypertension management, as well as social
determinants of health and Veteran perceptions of care and preventive services.
• The Department of Veterans Affairs implemented the PACT Act, the largest health
care and benefit expansion in VA history. This law helps provide generations of Veterans
with benefits and health care for exposure to burn pits, Agent Orange, and other toxic
substances. To help ensure that implementation of the law leads to equitable outcomes for
all Veterans, among other actions, VA has: translated the PACT Act fact sheets into 13
languages, with additional languages in process; launched VA.gov/PACT, a
comprehensive public-facing resource for Veterans and their families, caregivers, and
survivors; trained employees on the new law to better reach more Veterans; and used
PACT Act authorities to hire and retain more staff, resulting in nearly a 12,000 net
increase of employees who helped provide services to nearly 122,000 new enrollees and
process over 900,000 claims.
• The Department of Veterans Affairs conducted Veterans Experience Action Center
(VEAC) events in Michigan, Texas, Montana, Colorado, California, Kentucky, Hawaii,
American Samoa, and Guam that address and solve issues concerning access to VA care
and benefits enrollment for Veterans, their families, caregivers, and survivors. VEAC
events provide peer-to peer connections, resources and immediate help for Veterans at-
risk for homelessness. In FY 2023, served 4,583 Veterans, their family members,
caregivers, and survivors, including 837 women and 582 Veterans at-risk of
homelessness. Of the 2,145 VEAC exit survey responses in FY 2023, 873 respondents
identified as either American Indian or Alaska Native, Asian, Black or African American,
Native Hawaiian or Other Pacific Islander, and/or Hispanic or Latino—an increase of
41% over FY 2022. VA launched its first Pacific Region VEAC with a special emphasis
on women Veterans, resulting in almost 30% increase in women Veteran engagement
when compared to previous participation rates.
• The Department of Veterans Affairs enhanced the quarterly VA-Wide Trust Survey in
October 2021, to capture voluntary, self-reported expanded demographic options for race,
ethnicity, gender identity, and sexual orientation to identify trust scores for underserved
populations. These metrics are reported each quarter as part of VA's I*DEA APG for the
FY 2022-2023 cycle; from the first quarter of FY 2022 through the third quarter of FY
2023, statistically significant increases in trust occurred across 10 of the 26 enhanced
demographic domains. When comparing the third quarter of FY 2022 trust scores with
the third quarter of FY 2023 trust scores, VA saw statistically significant increases across
19 of the 26 domains.
• The Department of Veterans Affairs hosted the Here for H.E.R. (Hope. Education.
Resources.) symposium in partnership with HUD, HHS, and the National Coalition for
Homeless Veterans. The symposium shared information about Women’s Health
Transition Training, an overview of women’s health, Vet Center services for women