Virgin Valiant Lady | March 16-23, 2024
Virgin Exotic Southern Caribbean Cruise
Cruise Vacation Guide
Welcome
Aboard
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Table of Contents
Welcome to Atlantis! ............................................ 3
Get Ready for Atlantis ......................................... 5
Before You Go ........................................................ 7
Embarkation Day ................................................... 9
The Atlantis Experience ...................................... 11
Dining Information .............................................. 17
Onboard Valiant Lady .......................................... 20
Team Atlantis .......................................................... 24
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We’re thrilled to welcome you onboard the incredible Valiant
Lady. You’re about to experience a revolution in fun on the high
seas, and we can’t wait to share it with you as we sail from San Juan!
In this booklet, we’ll help get you organized for your vacation,
with information on how to pack, what to expect onboard, and
what you’ll do when you arrive.
Sailing the spectacular Valiant Lady, you’ll experience nonstop
entertainment and fun in ways you never imagined. Virgin and
Atlantis’ superb teams, hosts, entertainers, and crew are excited and
ready to show you the time of your life.
Please take a few minutes to read this entire booklet, as it
contains important information to prepare for your vacation.
We look forward to seeing you onboard Valiant Lady and in San
Juan. Bon voyage!
Warm regards,
Rich, James, Ben, and the entire Atlantis Virgin team
Welcome to Atlantis!
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Day Date Port Arrive Depart
Saturday March 16 San Juan, Puerto Rico 8:30 pm
Sunday March 17 Epic Day at Sea
Monday March 18 Oranjestad, Aruba 9 am 11:59 pm
Tuesday March 19 Willemstad, Curacao 9 am 7 pm
Wednesday March 20 Relaxing Day at Sea
Thursday March 21 Martinique 9 am 7 pm
Friday March 22 Basseterre, St. Kitts 8 am 5 pm
Saturday March 23 San Juan, Puerto Rico 8 am
Your Itinerary
All arrival and departure times are approximate and may change
without notice. Please note embarkation and departure times during
your cruise at all gangways.
Departure in San Juan begins around 8 am and will continue until
approximately 11 am. Details will be provided onboard.
Itinerary Changes
Atlantis and Virgin have carefully planned this itinerary for
maximum enjoyment of all our ports and the ship. Although we do
our best to adhere to published ports and times, unforeseen weather
and/or sea conditions may force us to alter the itinerary during your
cruise.
In the unlikely event of an itinerary change while sailing, we will
communicate our new plan both through ship wide (outside of cabin)
announcements and through an updated app notice. Neither Atlantis
nor Virgin shall be held liable for any damages resulting from any
itinerary change according to your Passenger Cruise Contract.
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Get Ready for Atlantis
Review Your Boarding Documentation
A valid passport is preferred and required for all guests.
Visas are not required for citizens of the UK, EU, USA, and
Canada. Visa requirements for all other nationalities vary and should
be checked with the embassy or consulate of each country visited
on this itinerary.
Please note that you must have the necessary documentation
before boarding the ship. Failure to provide proper and valid
documentation will result in denied boarding, and no refund will be
provided.
Register On-line With Virgin Voyages
Please take time now to register online with Virgin using the
Virgin Voyages App, available for free in the app store on Apple or
Android. It only takes a few minutes and will assure that you can
embark in a speedy manner.
If you haven’t already received it, you will receive a booking
number and confirmation directly from Atlantis Events by email
with details on how to register online.
If you haven’t received a Virgin booking number, please don’t
worry -- we can sort it all out at the pier terminal upon arrival. We
have had some manifest issues but they will be sorted by sailing
time.
Please note that each room has only one Virgin Booking Number
assigned. If your roommate or partner didn’t receive their own
email, it’s probably because we only had this one on file for both of
you. They will use the same booking number for registration.
Should you encounter any issues registering with Virgin, please
contact our office at +1 310 859 8800 and we will do our best to
assist you. Again, please do not worry, as it will not affect your
booking status or ability to board.
Review Your Flight Plans
If you’re flying into San Juan, make sure you allow enough time to
arrive at the pier no later than 6 pm.
For departure, flights should not be booked before 11 am from San
Juan.
Book Shore Things
You can book Shore Things and view their details, duration, and
prices on the Virgin Voyages App by visiting the Discover tab, or by
calling Sailor Services once onboard.
Atlantis has worked closely with Virgin to enhance and develop
excursions that will be fun and exciting for our group. Most of the
excursions are “exclusive” to Atlantis guests, although in some cases the
tours may be mixed with guests from other cruise ships. If you are in
doubt, please inquire with Shore Things.
Many of you have noticed that some Shore Things are currently
showing as “sold out”.
Get Ready for Atlantis
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Before You Go
Packing Advice
Atlantis emphasizes a casual, comfortable atmosphere with no
specified dress code. Sportswear and casual resort attire are always
appropriate. There are no formal nights and no need for a jacket and
tie.
Our only request is that you show a little good taste and respect
for our other sailors at dinner time. That means no gym-like tank
tops, gym shorts, super-revealing party outfits, and the like. It’s a
request, and everyone will appreciate it.
Plan for warm, even hot weather with slightly cooler breezes
at night. We recommend loose, comfortable cotton and other
lightweight clothing. Don’t forget a hat!
Except for the above notes, our ports are very relaxed with no
dress codes. We suggest casual resort wear and some comfortable
shoes. Daytime at sea is time for swimwear and flip-flops. Bring lots
of sunblock.
Currency Advice
The entire ship operates on U.S. Dollars.
Aruba and Curacao both have currencies pegged to the US
dollar and readily accept US dollars. In St. Kitts, the East Caribbean
Dollar is the official currency, but most businesses also accept US
dollars. In Martinique, the Euro is used, although some businesses
also accept US dollars.
We recommend using a credit card if possible and always
selecting the “local currency” option when making purchases to
avoid transaction fees.
Prohibited Items
Please do not bring any of the following onboard, and do not
place these items in your checked luggage: Irons (including travel
steamers), alcoholic beverages, knives, firearms, power strips, or any
other potentially dangerous items.
If your luggage contains any of the above items, your bag will
be held at security and will not be delivered to your stateroom. Full
details on prohibited items can be found on the Virgin Voyages
website.
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Before You Go
Weather Forecast
Weather in the Caribbean is usually very pleasant and warm. You
can expect high temperatures around 85 ˚F / 27 ˚C and lows around
70 ˚F/ 20 ˚C. Rain is always a possibility, but we do our best to avoid
it. It will feel cooler onboard the ship due to wind.
Party Themes
Our theme parties are legendary and dressing up is part of the
show, but is of course always optional. All parties will be outdoors
on deck except Neon Playground which will be in the magical Red
Room! (Subject to weather of course.)
Dog Tag T-Dance - The troops come home for Atlantis’ longest-
running signature afternoon party. Show your creative strength
at our first big outdoor party inspired by the joys of men in
(small) uniforms. We’ll provide dog tags; you do the rest.
Tropical Heat - Let your native side go a little wild with a tribal-
inspired look or make a splash with the brightest bold colors you
can find. Keep it small, add a little body paint and you’re set for a
night of fiery fun.
Into the Deep - Take a dive into the unknown and treasures will
abound in this undersea lost world. Every type of sea creature,
lost sailor, shipwrecked cruise ship passenger, and of course
ordinary landlubbers welcome.
Neon Playground - Fast, flashy, bright, and silly! We’re turning the
Red Room into a musical playground filled with bouncy sounds
that are sure to bring a smile to your face. Neon and sparkles are
the way to go tonight, and don’t take anything seriously!
Think Pink T-Dance - Pink is in! It’s everywhere and hotter than ever.
From Barbie butch to fluffy fantastic, throw on your favorite
interpretation for a hot afternoon of frivolous dolled up fun.
Virgin White - Let your imagination run wild at Atlantis’ pinnacle
party. Sizzle in the moment, dress up or down in one simple
color that everyone looks good in. All are welcome here at an
epic party heading into dawn and beyond!
Revival! Classic Disco T-Dance - Disco lives on as we take you back
to the glory days of the 70s with an afternoon of pure musical
magic on the dance floor. Artificial fabrics, excess facial hair,
oversized shoes, and other obnoxious accessories welcome!
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Embarkation Day
Getting to The Port of San Juan
Valiant Lady will sail from:
Pier 4
Paseo Concepcion de Garcia
Old San Juan PR 00901
Important Check-In Information
Embarkation starts at 1:45 pm, and the pier is NOT open earlier. If
you show up before that time you will be standing in line outside.
When you register with Virgin, you are assigned designated arrival
time. In order to have a great experience for all, we ask that you
adhere to your assigned arrival time. Sailors arriving earlier or later
than their assigned times will be asked to wait until the guests with
correct appointments have been embarked.
There’s plenty of time to check in and check-in is open until 7 pm.
If you have not been able to register yet or receive a check-in time,
we ask that you arrive at 3:30 pm.
Thank you in advance for your cooperation and participation in
making everyone’s check-in as smooth and seamless as possible.
What Do I Need to Check-In?
Since your reservation is electronic, all you need is your valid ID to
travel and a credit card to check-in.
You will then be issued a wearable token, which will serve as your
room key and identification card for all things onboard!
If you registered correctly through the App, this will only take a
minute or two!
Alcoholic Beverages and Other Restrictions
Guests are welcome to bring two (2) 750mL bottles of wine
per cabin in carry-on bags. No beer or hard liquor may be brought
onboard for consumption.
Any alcohol placed in checked baggage or carried on will be
removed and held for you until the end of your voyage. Alcohol
purchased onboard or in port will be held in secure storage and
delivered to your stateroom on the last night of the cruise.
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Lost Luggage Assistance
If your luggage does not arrive with you, please do all the following:
1. Get a complete report from the airline, including your luggage’s
original bag receipt and tracking number. Make sure that you tell
the airline that you are boarding Virgin Valiant Lady.
2. Upon arrival on the ship, go immediately to Sailor Services,
where they will make a copy of your lost baggage report. The ship
will attempt to track your luggage and follow up directly with the
airlines.
3. Be patient. Depending on the airline, it might arrive prior to
sailing. Our port agents will attempt to deliver any lost luggage
directly to your room in concert with the ship. If your luggage does
not arrive, they will keep you informed with the latest news from
your airline.
Please understand that neither Virgin Voyages nor Atlantis has lost
your luggage. We can only assist you in recovering your luggage from
the airline and in communicating with them. Ultimately, the airline
is responsible to you for any loss or inconvenience you encounter.
However, in our experience, most bags turn up in the first 48 hours.
Embarkation Day
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Atlantis Event Program
All events and entertainment schedules can be found both on
the Virgin Voyages App and on screens throughout the ship. When
in doubt of a time/schedule/event, please review the video screens
throughout the ship.
A printed copy of the day’s schedule, called “Glance At The Day”
is also available in the following areas: Sailor Services on Deck 5,
the Chart Room on Deck 7, and the Grounds Club on Deck 7. On
embarkation day, this will be delivered to your stateroom.
Team & Information Desk
Our office and volunteer Team Atlantis staff will be on hand
throughout your trip to host and assist with every aspect of your
vacation. Please don’t hesitate to ask any of us if you have a question
or require assistance. We are available 24 hours a day, and always
wear Atlantis name badges.
We also offer a general information desk located adjacent to
Sailor Services on Deck 5. Hours vary and are posted at the desk and
in the daily schedule.
Atlantis staff can also be reached through Sailor Services at any
time.
Friendly & Social Meet Ups
We celebrate our community’s diversity and diverse interests with
a set of casual places for you to meet guests with similar interests.
Here are a few samples:
Lure of Leather – For our guests who like or love leather.
Bears & Cubs – A social gathering for bears, friends, and admirers.
Guns & Hoses – Cops and Firemen.
Women of Atlantis – Our female guests and their friends.
Active & Veterans – Military gathering for Atlantis service members.
Friends of Bill W – Daily meetings.
Real Daddies – Gay parents and those to be.
Gaymers & Geeks – Players and friends.
These gatherings are casual, non-hosted meetings throughout
the week, meant to give you a social hub to meet other friends. Stop
by and see who’s there! But don’t delay -- these are quick and easy
gatherings! Dates and times are published in the Virgin Voyages App
and daily schedule.
The Atlantis Experience
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Special Events for Singles
We host several special events for our single guests, ranging from
cocktail parties to special dinners. Please see the App for information
on specific events.
No Solicitation Policy
Atlantis does not allow our guests to solicit other guests for any
service or business while onboard our cruises. Please respect our other
guests’ right to enjoy themselves in an advertising-free environment.
Any guest that violates this policy by distributing materials, voice
mails, or other sales communications to our guests will be subject to a
$2,500 USD fine applied directly to their onboard account. Thank you
for your understanding.
Social Media Policy
While we want everyone to have fun, there are limits and so we ask
that you be respectful of all guests and our cruise partners. Please do
not post anything explicitly sexual on social media in a public forum
or space. Any guest who posts any explicit and publicly visible photo
or video will be asked to leave the ship with no refund. Thank you for
understanding and keeping Atlantis friendly!
Atlantis Roommate Share Program
If you are participating in our room share program, you have been
assigned a roommate based on smoking preferences. Your roommate’s
name may appear on your confirmation but is subject to change. This
program is offered as a convenience and service for our single travelers,
and as such, no roommate changes are permitted for any reason
whatsoever.
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The Atlantis Experience
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Entertainment Preview
On Virgin, you’ll be delighted by Atlantis’ world-class entertainers
and Virgin Voyages’ dazzling productions. You’ll find the full
entertainment and event schedule in the Virgin App once you embark.
Saturday San Juan
Sail-Away Party Aquatic Club 7 pm
We’re off on a new adventure with fabulous friends and a welcome
from the Virgin and Atlantis teams.
Courtney Act Red Room 7:30 & 10 pm
Australian Idol legend, Drag Race star, recording artist, and original
drag artist kicks it all off with a dazzling new show just for Atlantis!
Cacophony Daniels The Manor 9 pm
Direct from the Broadway stage to Atlantis, a drag sensation with a
voice as high as her hair!
Gay Comedy Stars The Manor 11 pm
We’re featuring three of the world’s top gay comics all week long in
a rotating show of pure laughs. Tonight you can sample them all:
Brad Loekle, Conor Janda, and Daniel Webb!
Atlantis Welcome Party Aquatic Club 11 pm
Fire up the dance floor for our first night out with a massive musical
start.
Sunday At Sea
Bingo with The Diva Red Room 2:30 pm
Pure silliness and camp craziness when Virgin’s Diva pulls together
the most originally hilarious bingo session ever seen at sea (or land).
Dog Tag T-Dance Aquatic Club 4:30 - 6:30 pm
Atlantis’ most infamous afternoon party. A little green, red, or yellow
can go a long way. Dog tags for everyone!
UNTITLED DANCESHOWPARTYTHING Red Room 7:30 & 10 pm
This edgy, strange and beautiful production explores how we, as
humans, navigate the world—passing each other on the street
without ever really knowing or understanding one another’s inner
stories. Through the use of ethereal technology and electrifying
choreography, we examine the significance (or insignificance) of
incidental connection while on our own personal journeys.
Daniel Webb The Manor 9 pm
LA-based comic from Texas, whose stand-up has been described as
“a splendid rush of charisma”.
Castrata The Manor 11 pm
New! A divalicious diva serving up glamour and class with a little bit
of sass.
Tropical Heat Aquatic Club 11 pm
Let your native side go a little wild with a tribal-inspired look or
make a splash with the brightest bold colors you can find. Keep it
small, add a little body paint and you’re set for a night of fiery fun.
The Atlantis Experience
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Monday Oranjestad
Special Atlantis Entertainer Red Room 7:30 & 10 pm
We have a few tricks up our sleeves, but not ready to reveal
everything just yet! Stay tuned!
Gay Comedy All-Stars The Manor 9 pm
Atlantis presents some of the worlds’ top gay comics together on
one stage. Tonight: Daniel Webb & Conor Janda!
Rob Houchen The Manor 11 pm
New! Hugely successful actor and performer and recently played
Marius in Les Miserables All-Star staged concert in London’s West End.
Neon Playground Red Room 11:30 pm
Fast, flashy, bright, and silly! We’re turning the Red Room into a
musical playground filled with bouncy sounds that are sure to bring
a smile to your face.
Tuesday Willemstad
Duel Reality Red Room 7:30 & 10 pm
A fast-paced retelling of Romeo and Juliet — with an elaborate
circus twist. Two spellbinding groups grapple with the desire to rise
above one another through graceful and death-defying acts. Also
on Wednesday.
Rob Houchen The Manor 9 pm
Cacophony Daniels The Manor 11pm
Into the Deep Aquatic Club 11 pm
Dive into our mystical and mythical underwater Utopian world.
Take a swim into the unknown and treasures will abound in this
undersea lost world.
Wednesday At Sea
Duel Reality Red Room 3 pm
Think Pink T-Dance Aquatic Club 4:30 - 6:30 pm
Pink is in! It’s everywhere this year and hotter than ever. From Barbie
butch to fluffy fantastic, throw on your favorite interpretation for a
hot afternoon of frivolous dolled up fun.
Special Atlantis Entertainer Red Room 7:30 & 10 pm
We have a few tricks up our sleeves, but not ready to reveal
everything just yet! Stay tuned!
Castrata The Manor 9 pm
Gay Comedy All-Stars The Manor 11 pm
Atlantis Classics Aquatic Club 11 pm
Celebrate three decades of Atlantis dance music with the big
anthems, diva voices and classic sounds that still sound amazing
today!
The Atlantis Experience
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Thursday Martinique
AirOtic Red Room 5 pm
The sexiest, gayest, and most outrageous acrobatic show you’ve
ever seen, designed and produced by Les Farfadais exclusively for
Atlantis! Also on Friday night.
Miss Richfield 1981 Red Room 7:30 & 10 pm
Professional beauty queen and on-trend fashion gal Miss Richfield
1981 takes on the world of counseling in an all-new show called Bad
Advice!
Rob Houchen The Manor 9 pm
Castrata The Manor 11 pm
Virgin White Party Aquatic Club 11 pm
There’s nothing like our first time.... Atlantis’ longest running party
makes it to Virgin in one simple color.
Friday Basseterre
Revival! Classic Disco T-Dance Aquatic Club 4:30 - 6:30 pm
Disco lives on as we take you back to the glory days of the 70s with
an afternoon of pure musical magic on the dance floor. Artificial
fabrics, excess facial hair, oversized shoes, and other obnoxious
accessories welcome!
AirOtic Red Room 7 & 9:30 pm
Cacophony Daniels The Manor 9 pm
Brad’s Last Laugh Red Room 11 pm
Legendary gay comic Brad Loekle has been watching you all week
and will make sure you’re ready to head back to the “real” world with
a huge smile.
Last Dance The Manor 11 pm
A few moments to dance it out as we sail into San Juan.
The Atlantis Experience
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The DJs
We’re thrilled to have four of the world’s top DJs onboard:
Abel Miami
Alex Acosta Miami
Dan Slater Dallas
Wayne G London
Each has their own unique style and has been selected for their
particular sound.
Cabaret Performers
Atlantis entertainment happens throughout the ship, and all day
and night. Look for some exciting shows from the following Atlantis
entertainers:
Cacophony Daniels – New York’s Broadway and Pop Sensation.
Castrata – The Drag Chanteuse of NYC.
Rob Houchen – Actor and singer, best known as a musical performer.
Atlantis Comedy All-Stars
We’re thrilled to present three of the world’s top LGBTQ comics in
rotation in The Manor most nights.
Brad Loekle – He always gets the last laugh, and deserves it.
Conor Janda - One of New York’s Best Gay Comics!
Daniel Webb - Known for a fast-paced, wide-ranging set, Daniel
famously garnered international attention cracking gay jokes with
President Barack Obama.
The Atlantis Experience
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Essential Information on Dining and Seating
All restaurants onboard Valiant Lady are included in your cruise
fare and truly fabulous! Reservations are suggested to make your
night easier, but we always hold a substantial number of tables open
for walk-in dining. You may make bookings through the Virgin App.
When you come to any of our restaurants, the Virgin and Atlantis
staff will offer you the opportunity to join our other guests and share
a meal. We always encourage joining as it’s the absolute best way to
meet people, but of course you’re always welcome to dine on your
own.
Please be patient during peak hours as there may be a slight wait
without a reservation. We highly recommend watching the first (7:30
pm) show and dine afterwards comfortably around 8:30 pm.
There is no “main” restaurant and no buffet on Virgin! There are
also no extra charges for dining in any of the restaurants, although a
few luxury upgrades have an extra charge.
Virgin’s Fabulous Restaurants
Razzle Dazzle
Casual, playful, and totally delicious vegetable-forward spot
serving decadent brunch everyday and a relaxed dinner you’ll feel
good about after eating! A great place to share a meal with big tables
spanning the center.
The Wake
Sexy and sophisticated grill specializing in seafood and steak
in a slick posh setting. Open for a delicious brunch everyday and
awesome dinners.
Pink Agave
Modern Mexican creations in a lively setting featuring a massive
Mescal bar and vibrant colors. Perfect for sharing and tasting.
Extra Virgin
Classic rustic Italian with a Virgin twist. Enjoy hand-made pastas,
simple and fresh starters, and authentic regional specialties in a
sophisticated but relaxed setting.
Test Kitchen
Creative tasting menus in a vibrant, ultra-modern setting designed
to showcase the flavors of the moment. Super-interactive.
Gumbae
The only Korean BBQ joint at sea will have you drinking, singing,
and of course eating authentic food in the liveliest setting on the ship.
Choices abound and it’s essential to share with friends old and new.
Dining Information
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The Galley
When you want something quick, our collection of food-truck-
like stands offer everything from burgers to ramen, salads to tacos,
and plenty in between. Open almost all day (& night) with grab & go
options as well.
And More...
Casual options abound, starting with Mediterranean tapas in the
Dock and Dockhouse. Grab a coffee and pastry in Grounds Club and
don’t miss the incredible pizza in the Pizza Place.
Dining Times
The Wake & Razzle Dazzle
Brunch 8 am – 1 pm
Dinner: 6 pm – 10 pm
The Pizza Place
Lunch 12 pm – 6 pm
Late Night 10 pm – 4 am
Pink Agave, Extra Virgin, Test Kitchen, Gumbae
Dinner 6 pm – 10 pm
Lick Me ‘til Ice Cream
All-Day 11:30 am – 10 pm
Social Club Diner
Snacks 1 pm – 10 pm
Dock House
Mezze & Tapas 12 pm – 6 pm
Sun Club Café
Bowls & More 12 pm – 5 pm
The Galley
Breakfast 7 am – 10:30 am
Lunch 12 pm – 3pm
Dinner 7 pm - 10 pm
Late Night 10 pm - 5 am
Diner & Dash 6 am to 4 am
What’s Included?
All meals at all restaurants are included. The exceptions are a few
luxury specialty items. Drip coffee, tea, filtered water, soft drinks, and
most juices are also included. Specialty coffees & alcoholic beverages
are available at our bars and restaurants for an additional charge.
We suggest taking advantage of dining in a variety of venues and
enjoying your meal times with friends old and new. It’s the easiest way
to connect.
Dining Information
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Special Diets
All dietary restrictions and allergies should be communicated
directly to Virgin in advance of our sailing, and can also be input in the
Virgin Voyages App. As an abundance of caution, we also ask that you
communicate any special dietary requests including allergies to the
Maitre D’ at the entrance to any of restaurants.
Vegetarian and vegan options are available everywhere -- especially
in Razzle Dazzle - and need no advance notification.
Ship Eats
Virgin’s Ship Eats (Room Service) is available 24 hours a day. See the
menu on the app for a complete selection and ordering instructions.
Please recognize that the staff handling room service has limited
capabilities. If you’re looking for a quick snack, we highly recommend
The Galley which is open virtually all the time.
Beverage Packages & Bar Tab
Virgin does not offer beverage packages, but you can purchase a
pre-paid “bar tab” in advance of sailing via the Virgin Voyages App that
gives you a credit beyond the cost of your payment.
This Bar Tab option is a truly fabulous deal and we highly
recommend it before you set sail! Bar Tabs will not be available
onboard.
If you buy a $300 Bar Tab, you get $350 in credit! It’s a really great
deal!
Sustainability Notes
Virgin operates an environment with no single-use plastics. Water is
readily available throughout the ship at complimentary filter stations. If
you have a favorite vessel for water, you might want to bring it along, or
buy a smart Virgin one onboard.
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Personal Funds & Shipboard Charges
The currency onboard is U.S. Dollars. Virgin operates on a
cashless system. You can validate your Virgin wearable with your
Visa, MasterCard, Diner’s Club, or American Express card, or settle
your account by cash. Guests can then sign all onboard services and
purchases to their account. At the end of the cruise, you will receive
a completely itemized statement by email or in the app.
For your convenience, the ship has an onboard ATM machine
that dispenses U.S. currency. Bank debit cards on the PLUS and
CIRRUS networks are accepted along with the following credit
cards: American Express, Discover/Novus, MasterCard and VISA are
accepted. Fees will be charged per transaction.
Customs & Immigration at Sea
Upon embarkation customs and immigration officials will
inspect our guests and the ship. Normally, this occurs without your
knowledge or participation. Occasionally, passengers are called for
inspection. In these cases, please follow the instructions provided
to assure that we are able to disembark in a timely manner in each
port.
While we shouldn’t have to say this, illegal substances, weapons,
hazardous materials, or other restricted items are strictly prohibited.
Any guest found with illegal substances of any kind will be removed
from the ship at the next port of call and turned over to local
authorities.
Atlantis and Virgin both have a zero-tolerance policy for all
illegal substances.
Sailor Conduct Policy
Please remember that all our guests are bound by Virgin
Voyages’ Sailor Conduct Policy. The policy is intended to help
ensure that all guests can participate in a safe and enjoyable cruise
experience and sets forth standards of conduct for guests to follow
throughout their vacation. Please take a minute to read this policy
on the Virgin Voyages website:
Sailor Conduct Policy
Onboard Valiant Lady
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Room Features
The rooms on Valiant Lady are extremely comfortable and modern.
The ship has both 110 (US standard) and 220 (European) voltage power
outlets in the rooms. All the water onboard is filtered and potable.
Additional amenities include an interactive TV & tablet, and 24-hour
room service.
The bed configuration on Virgin is unique in that your room can be
configured both as a standard bedroom or a more lounge-like setting
with a comfortable couch or daybed. Your stateroom attendant can
change your configuration (and back) easily on demand.
Note that the if the beds are separated, they will be in an “L”
formation, not side by side. If you’re in our room share program you
might want to discuss how to sleep!
Finally, Virgin offers one cleaning service each day for your
stateroom. Your stateroom attendant will meet with you to set a time to
clean the room once you embark. Suites will have two services per day.
Laundry & Dry-Cleaning Services
Laundry, dry cleaning, spot removal, and pressing services are
available for an additional fee. Laundry bags and service request forms
are in your room. Ask your cabin steward for details.
There are no irons in staterooms as they constitute a fire hazard.
There are also no self-service laundry facilities onboard.
Service Charges and Tipping
Virgin Voyages operates on a no-tipping policy, so there is no
tipping required or expected at any time. No additional tipping to these
service personnel is needed but may be extended at your discretion if
the service is exceptional.
Smoking & Vaping Policy
For the comfort of all of our guests, all indoor areas on the ship
are nonsmoking except the smoking lounge on Deck 6, Forward.
Smoking and vaping is permitted only in certain areas on open decks.
As a courtesy to our guests, ship personnel will thoroughly enforce the
smoking policy.
Smoking or vaping is not allowed on stateroom balconies at any
time.
Please note that Atlantis and/or Virgin reserves the right to change
the smoking policy at any time depending on guest requirements. A
complete detail of the smoking areas onboard can be found on the
Virgin Voyages App.
Onboard Valiant Lady
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If You Have a Problem or Question
Both the Sailor Services and the Atlantis Information Desk can
handle most difficulties you may encounter. Generally, issues relating
to your stateroom, the ship, schedules, or billing should be directed
to Sailor Services. Questions regarding entertainment, service, Atlantis
policies, special requests, or anything else should be directed to the
Atlantis Desk.
If the Atlantis Desk is unattended, please feel free to ask any Team
Atlantis member, and we will happily assist you.
Spa and Fitness Center
Valiant Lady features a stunningly beautiful spa offering a fantastic
range of services including massage, facial, aromatherapy, hairstyling,
and much more. Take a look on Deck 5 -- you’ll be amazed as it doesn’t
look like anything else at sea!
Appointments for these services should be made early in your
cruise, as many of the services book up early. All spa services are an
additional charge which can be signed to your stateroom.
Stateroom Safe
All staterooms and suites are equipped with a personal safe. We
recommend that you not leave valuables, jewelry, or money unsecured
in your stateroom. Although every effort is made to safeguard
staterooms, Virgin Voyages Cruises will not accept any responsibility for
the loss or damage of any valuables left unsecured.
If you are participating in the roommate share program, please
discuss the use of your safe with your roommate. No additional safes
can be provided.
Medical Services
If you require medical attention while on board, an infirmary staff
can assist you 24 hours a day. A doctor is available to render services
at a customary charge. The infirmary can provide treatment for minor
matters that may arise during your cruise and can assess and stabilize
most medical emergencies. Should you require treatment for a serious
condition requiring hospitalization, arrangements may be made
to transfer you to a medical facility ashore. While at sea, the ability
to transfer you to a shoreside facility may be limited or delayed by
weather or logistical considerations. If you are currently suffering from a
serious medical condition, please consult your physician before sailing
Virgin’s doctors are independent contractors.
Onboard Virgin
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Internet Access
Valiant Lady offers basic complimentary internet to all guests
onboard. Premium (faster) internet upgrades are available onboard for
an extra charge.
Cell Phone Access Onboard
Valiant Lady is equipped to allow your mobile phone to work
onboard. Please note that roaming charges apply, and will be billed
directly by your home carrier. Rates vary by carrier, but can be
considerably cheaper than using the satellite phones. Check with your
carrier prior to sailing for specific rates.
We recommend turning all mobile broadband devices to “Airplane
Mode” while onboard to avoid any excessive charges.
This access only works while at sea. When in port, the local land
operator’s roaming charges will apply.
Important Health Notice -- Please Read!
If you should come down with a contagious disease or even suspect
a contagious disease, it’s compulsory that you report it to the ship’s
infirmary for the safety of everyone on board. Should you be on any
medication or want the medical staff to be aware of any special needs,
please contact the infirmary. This will ensure that they will be prepared
should you need assistance.
In rare instances, the ship’s medical staff may determine that your
medical condition will require you to be quarantined in your stateroom
to protect the health of our other guests. While both Virgin and Atlantis
will make every effort to make you comfortable in such a situation, we
are unable to compensate lost vacation time due to quarantine.
Please note that the ship follows C.D.C. guidelines on all quarantine
issues, and there is little flexibility in applying the rules, particularly
where gastrointestinal symptoms are present.
As always, we highly recommend travel insurance to assist with
unforeseen costs and reimbursement for missed vacation time due to
illness. If you do not have travel insurance, it can be purchased virtually
right up to departure time. Please note that this includes COVID-related
quarantines and no credit or refund is issued for any lost time. This is
why we strongly recommend Travel Insurance!
Onboard Valiant Lady
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Our Atlantis team is made up of our full-time employees and
part-time talent working together to create an exciting cruise
experience for you.
Atlantis Team
Rich Campbell – President
James Xiao – Event Producer
Ben Cameron – Cruise Director
Marino Maranion – Guest Relations
Team Atlantis
Our Entertainers
Abel Aguilera
AirOtic
Alex Acosta
Brad Loekle
Brian Nash
Cacophony Daniels
Castrata
Conor Janda
Courtney Act
Dan Slater
Daniel Webb
Miss Richfield 1981
Rob Houchen
Wayne Gibbons
William TN Hall
Bai Nguyen
Edmond Lee
Elwood Chan
Jamal Callender
Johan van de Laar
John Wei-Can Wong
Jonathan Wiseley
Jordi San José Solano
Robbert Jan van Westen
Robert Bradshaw
Questions?
Please ask your travel agent, call our office (+1 310-859-8800),
or e-mail us at: Info@atlantisevents.com
We look forward to seeing you onboard Valiant Lady!
Bon Voyage.
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